Returns & Exchanges
RETURN POLICY:
Email us at support@petsgohere.com
If you would like to return/exchange the item, please return to:
PetsGoHere
1000 E Santa Fe
Gardner, KS 66030![]()
Please be sure to include your Order Number and EMAIL ADDRESS with the return.
If you would like to exchange the item, please return the original for a refund and repurchase the correct size we will need.
Please read the following guidelines before submitting a return. If you need to cancel your order before it ships please contact us immediately at 913 938 4285 (Open Monday - Friday 9:00 am - 5:00 pm CST) -or- e-mail us by clicking here:
1) Damaged / Defective Item - If you received a damaged or defective item please contact us immediately at 913 393 2221 (Open Monday - Friday 8:00am - 5:00pm PST) -or- e-mail us at support@petsgohere.com NOTE: All our packages are insured against damage or loss in transit.www.petsgohere.com will be happy to file a UPS claim for "Damaged" items or schedule a pick up for "Defective" items. Please indicate if you would like a replacement sent or a refund. Please do not refuse the package or attempt to return it yourself prior to contacting us. We will remedy the situation for you!
2) Changed your Mind - If you wish to return an item due to "Buyers Remorse" within 60 days of receiving the item then you are subject to the following terms & conditions:
1) Damaged / Defective Item - If you received a damaged or defective item please contact us immediately at 913 393 2221 (Open Monday - Friday 8:00am - 5:00pm PST) -or- e-mail us at support@petsgohere.com NOTE: All our packages are insured against damage or loss in transit.www.petsgohere.com will be happy to file a UPS claim for "Damaged" items or schedule a pick up for "Defective" items. Please indicate if you would like a replacement sent or a refund. Please do not refuse the package or attempt to return it yourself prior to contacting us. We will remedy the situation for you!
2) Changed your Mind - If you wish to return an item due to "Buyers Remorse" within 60 days of receiving the item then you are subject to the following terms & conditions:
- It is the buyer's responsibility to ship the item back to us in New Condition. All original equipment, manuals, components, cables, and packaging must be returned in new condition. NOTE: Please remove all dog/cat hair from sweaters, apparel and pet products before returning.
- There is no restocking fee for items received in normal condition. If there is any pet hair on the item, or if the item requires any extra cleanup the refund amount will not exceed 50% of the original purchase price.
- If you received Free Shipping on your order and you are returning your entire order due to "Buyers Remorse", your initial shipping charges will be subtracted from your refund.
- We can not accept refunds on opened Petsafe & Innotek electronic collars.
Thanks!!
